Any questions?
Go ahead and send us an e-mail explaining what you need help with - setup, design, sales tools, or anything else.
We reply fast and aim to get back to you within one business day with clear, hands-on help.
Any questions?
Go ahead and send us an e-mail explaining what you need help with - setup, design, sales tools, or anything else.
We reply fast and aim to get back to you within one business day with clear, hands-on help.
Needs attention means our email provider has flagged something. Most often the mailbox is simply full, and clearing space fixes it on its own.
The Mailbox page shows how much space you are using out of your 10 GB, under Mailbox Plan (STORAGE), so check that first.
If your mailbox is full:
Click Open inbox.
Delete the biggest emails first. Attachments are what fill a mailbox, not the number of messages.
Empty the Trash and the Spam folders. Mail in them still counts against your space, and people forget this.
Give it up to half an hour. The page goes back to Active by itself.
If it says you reached a sending limit: that is a daily cap to stop a hacked mailbox being used for spam. It clears on its own, and normal one to one mail rarely comes close to it. If you are trying to email your whole mailing list from your mailbox, send it as a newsletter from the Newsletter section instead.
Please note that:
We email you when your mailbox reaches 90 percent full, so you can clear space before anything bounces.
While a mailbox is full, new messages sent to you may not be delivered. Clear space as soon as you can.
If the page still says it needs attention after you have cleared space and waited, reply to any Noiseyard email and we will look at it with you.
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