Noiseyard Help Center

If your email stopped working after your domain transfer, do not worry: your messages are not deleted. Your mailbox just needs its email settings added on the new side.

A domain transfer moves only the registration. The records that route your email (called MX records, plus SPF, DKIM, and DMARC) do not come across automatically, so they need to be added again. Once they are in place, your email works as before.

To get your email working again:

1. Set up a backup address for now. Until this is fixed, ask people to reach you at another address you can open, such as a free iCloud, Gmail, or Outlook address, so you do not miss anything.

2. Tell us who hosts your email. Email support@noiseyard.com and let us know the provider for your address, for example Google Workspace, Microsoft 365, or an inbox that came with your old website plan. If you are not sure, check your old provider’s account, your invoices, or try logging in to your webmail.

3. Get your email records from your old provider. Ask them for the records needed to keep your mailbox working: the MX records, and if they have them, the SPF/TXT, DKIM, and DMARC records.

4. Send the records to us. Forward them to support@noiseyard.com and we will add them on our side.

You can copy this message to your old provider to get the right records:

“After transferring my domain away from you, my email address name@mydomain.com stopped receiving emails. Please send me the DNS records needed to keep this mailbox working: the MX records, and also the SPF/TXT, DKIM, and DMARC records if available.”

Please note that:

• After the records are added, email can take a few hours to start working again as the change spreads across the internet.

• If your inbox itself came from the company you left (an inbox bundled with your old plan), it may have been closed when you left them. In that case the mailbox needs to be set up with an email provider first. Tell us your setup and we will help you find the right next step.