Any questions?
Go ahead and send us an e-mail explaining what you need help with - setup, design, sales tools, or anything else.
We reply fast and aim to get back to you within one business day with clear, hands-on help.
Any questions?
Go ahead and send us an e-mail explaining what you need help with - setup, design, sales tools, or anything else.
We reply fast and aim to get back to you within one business day with clear, hands-on help.
If your plan ends, your mailbox stops receiving and sending mail, like your website. You can still sign in for 30 days to save your emails. After those 30 days, the mailbox and its emails are deleted.
What happens, step by step:
For 30 days after the plan ends, you can still sign in to your mailbox, in webmail or your mail app, and save or forward anything you need. New mail is not received during that time.
We email you twice: when your plan ends, and 7 days before the mailbox is deleted.
After those 30 days, the mailbox and its emails are deleted for good.
Want to keep it? Start a plan again before the 30 days are over, then open the Mailbox page and choose Keep mailbox. It works again right away, and your address and all of your mail stay exactly as they were.
Please note that:
Once it is deleted we cannot bring the emails back, so do not leave it to the last day.
If you do not need your emails, there is nothing to do: the mailbox is deleted after the 30 days. If you start a plan again and do not want it, click Delete mailbox on the Mailbox page. It is deleted right away, and nothing is charged.
If a payment did not go through, update your payment method. While your plan is unpaid, your website is offline and your mailbox stops receiving mail; both come back by themselves once the payment goes through. The same happens while your plan is paused.
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