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Go ahead and send us an e-mail explaining what you need help with - setup, design, sales tools, or anything else.
We reply fast and aim to get back to you within one business day with clear, hands-on help.
Yes, in the Gmail app on your phone or tablet. On Gmail in a desktop browser you no longer can, because Google removed that feature in January 2026. On a computer, use webmail or a desktop mail app instead.
This catches a lot of people out, so here is the short version of what works where.
On your phone or tablet, in the Gmail app:
Open Gmail and tap your profile picture, then Add another account.
Choose Other. Do not choose Google.
Enter your full address, for example you@yourband.com, and tap Next. If it asks, choose Personal (IMAP).
Enter your mailbox password and tap Next.
You now get the incoming server screen. It may just say Server, with no mention of the word incoming. Set Server to mail.hostedemail.com. If the screen also shows Port and Security type, set the security type to SSL/TLS first and then check the port reads 993, because Gmail rewrites the port when you change the security type. If it does not show those two, Gmail has filled them in for you and there is nothing to do.
Tap Next. Now the outgoing server screen. Same address, mail.hostedemail.com. Again, if it shows them, security type SSL/TLS and port 465, and leave Require sign-in ticked.
Tap Next, choose your sync options, and give the account a name. Your user name is your full address on every screen, never just the part before the @.
At the end Gmail asks for Your name, and says it is displayed on sent messages. Whatever you type there is the name fans see when you write to them from the Gmail app, so put the name you want them to read. Your mailbox then sits next to your personal Gmail, and you can read and reply from your own address.
To check it saved the secure settings: Gmail > Settings > tap the mailbox address > Incoming settings. The port should read 993 and the security type SSL/TLS, and Outgoing settings should read 465 and SSL/TLS.
On a computer:
The easiest way is Open inbox on the Mailbox page. It signs you into webmail with one click, nothing to set up.
If you would rather have a mail app, Apple Mail, Outlook and Thunderbird all work with the six settings on the Mailbox page.
Please note that:
Gmail in a browser used to be able to collect mail from another address. Google switched that off in January 2026, so it is not something we can turn back on. The phone app is unaffected because it connects a different way.
Google has also said it will stop letting Gmail send from other people's addresses in January 2027. If you want one place for everything long term, a normal mail app or webmail is the safer choice.
Your mailbox password is not your Noiseyard password. If you do not remember it, reset it from the Mailbox page.
If it sets up but cannot send, your connection may be blocking port 465. Change the outgoing port to 587 and the security type to STARTTLS, and try again.
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