Any questions?
Go ahead and send us an e-mail explaining what you need help with - setup, design, sales tools, or anything else.
We reply fast and aim to get back to you within one business day with clear, hands-on help.
Any questions?
Go ahead and send us an e-mail explaining what you need help with - setup, design, sales tools, or anything else.
We reply fast and aim to get back to you within one business day with clear, hands-on help.
If your newsletter landed in spam, do not worry, this is common at the start and it gets better fast. The two biggest fixes are sending from your own domain and warming up a new sending address.
Here is what helps the most:
Send from your own verified domain. Mail from your own domain, like hello@yourband.com, is trusted more than a shared address. See the related help to set up Domain Sender Verification.
Warm up a new sending address. A brand new address can land in spam for a little while. To get past that faster, subscribe to your own mailing list with a few email addresses you own, then open the confirmation email and confirm. Replying to those emails helps even more. Confirms and replies from real people tell providers your mail is wanted.
Ask a few fans to add you to their contacts, and to move your email to their inbox if it lands in spam. A little of this early makes a big difference.
Send regularly and keep it real. Write like you talk, avoid all caps and long strings of exclamation marks, and send on a steady rhythm rather than one huge blast after months of silence.
Please note that:
Inbox placement improves as more fans open and click your emails over time. The first few sends are the hardest, then it settles.
If one fan cannot find your emails, ask them to check spam, mark your message as "Not spam," and add your address to their contacts.
Related help:
