Help

Yes, we’re thrilled to offer a discount for annual subscriptions as a thank you for your commitment!

When you choose an annual plan, you receive a three-month discount compared to the monthly subscription rate. We genuinely appreciate your support and are excited to provide this benefit as a token of our gratitude for being a valued client.

We’re sorry to see you go!

Canceling your account will permanently delete all of your data. However, did you know we offer a pausing option for your subscription? Unlike canceling, which deletes all your website information, pausing allows you to take a break without losing any data. If you need some time off, we recommend pausing your subscription rather than canceling, so you can easily pick up where you left off when you’re ready.

This article will guide you through the pausing process: How to pause my subscription for a period of time?

If you’re sure you want to cancel your account, please email us with your decision. However, if you think there might be other options we can offer, please let us know, we'd love to help!

Absolutely, you can pause your subscription if needed!

We understand that life and projects can have unpredictable moments, so we offer this option to give you the flexibility to take a break without losing your progress. You can pause your subscription for a period of 3 months. During this pause, your account will remain active, and you can choose to resume your subscription at any time within the pause period.

We all need a break from time to time. If you're on a paid plan, pausing your Noiseyard subscription is both easy and straightforward.

Please keep in mind that pausing your subscription will take effect at the start of your next billing period. In the meantime, you can continue to enjoy your Noiseyard website as usual.

When paused, your website will be offline, and you won’t be able to use the newsletter tools. However, you can still login to your account and edit your website.

To pause your Noiseyard subscription:

1. Go to your Control Panel.

2. Click “Your Plan & Payment” button under Account.

3. Scroll to Pause Subscription section and click on the button.

4. Carefully read the instruction displayed on the modal. Then select your reason for pausing the subscription and specify the desired pause period.

5. Once ready, click “Pause subscription” button from the bottom-right of the modal.

6. Confirm your decision again by pressing “Pause subscription” button from the next modal.

Your subscription will be paused for the selected period of time.

Please note that:

• You can resume your subscription any time you want. To learn how, please refer to: How to resume my paused subscription?

Great to have you back! It’s really easy to reactivate your paused subscription.

To reactivate your Noiseyard subscription:

1. Go to your Control Panel.

2. Click “Your Plan & Payment” button under Account.

3. Scroll to Pause Subscription section and click on “Resume Subscription” button.

4. Confirm your decision by pressing “Resume Subscription” button from the modal.

Your subscription will be restarted immediately. If your musician website was offline, it will return online, assuming there are no issues with payment.

-OR-

1. Click on “Resume Subscription” button from the App Bar.

2. Confirm your decision by pressing “Resume Subscription” button from the modal.

Your subscription will be restarted immediately. If your musician website was offline, it will return online, assuming there are no issues with payment.

Please note that:

• This action might cause changes in your billing cycle.

To be honest, there aren’t many limits! After you concluded the Setup Phase and were assigned a Tier, you are officially one of the many talented artists on Noiseyard. The main limits you are subject to are your Tier limits.

Apart from this, we will provide you with a non-custom domain name for your trial phase. When your trial period ends, you will be gifted a custom domain name that you can choose to your liking. If you’d like to assign a custom domain name to your website right away, here’s how: How can I skip the trial period and choose a custom domain right away?


Please note that:

• We will suggest you the Tier best fit to your needs after the Setup. But don’t worry, Tiers are flexible. You can always upgrade or downgrade your Tier according to your needs. To learn more about our Tiers, please visit: How do Tiers work?

If you are in the Setup Phase of your musician website, this means your website is not live at the moment.

Please note that:

• When you are signed in, if you see a “Go Live” button at the top right of the navigation bar, this means you weren’t assigned a Tier, and your website is currently offline. To make your musician website online and visitable by your fans, please refer to: How to make my musician website live?

However, Website Preview on Edit Site page is a pretty accurate representation of how your musician website is going to look online.

To see the full screen preview of your musician website:

1. Go to Edit Site.

2. Click on the “Fulscreen” icon on the toggle button below the Website Preview area.

3. Click Esc key to exit from full screen preview. 

Here are some tips for you to make sure your musician website will both look and function in the best way possible:

• Go to your Control Panel and look at “Reminders” at the bottom of Insights panel. This area is made to inform you about the possible shortcoming in your musician website. Read the notifications and take the necessary steps.

• Make sure you’ve visited every page of your website and there isn’t any information missing.

• Delete or hide any unnecessary pages. If you need help deleting pages, visit: How to delete a page from my website? & How to hide a page?

• Double check texts to avoid typos.

After these steps, you are more than ready to start!

Keep in mind that you can keep updating your website even when it is live. Don’t worry about making mistakes, any mistake is easily fixable!

If your musician website isn’t online at the moment, you should see a “Go Live!” button at the top-right of the app bar. This means that you are in the Setup Phase.

Please note that:

• We wrote this article to help you make sure your website is ready to be published: How can I know my website is ready to be published?

Once you’re ready to conclude the Setup and share your musician website with the world, follow these steps:

1. Click “Go Live!” button from top-right of the app bar. This will take you to the Tier Selection step.

2. In the Tier Selection step, we will suggest you the Tier best fit to your needs. But don’t worry, Tiers are flexible. You can always upgrade or downgrade your Tier according to your needs.

   If you need more information about the Tiers, visit: How do Tiers work?

If you will proceed with the recommended Tier:

1. Click “Proceed to payment” button from the top-right.

2. Carefully read the information displayed in the modal and choose your subscription type.

3. Click “Confirm Subscription Type”.

4. You will be taken to checkout page.

If you will proceed with a Tier different than the recommended Tier:

1. Decide on which Tier to use for your musician website and press “Select Tier” button.

2. Carefully read the information displayed in the modal, and if you are sure about your decision, press “Select Tier (Tier Name)” button.

3. Click “Proceed to payment” button from the top-right.

4. Carefully read the information displayed in the modal and choose your subscription type.

5. Click “Confirm Subscription Type”.

6. You will be taken to checkout page.

Please note that:

• Your payment method will be automatically charged after 30 days free trial period ends. You can end the trial period earlier to assign a custom domain name to your website. To learn how, please refer to: How can I skip the trial period and choose a custom domain right away?

At Noiseyard, our tiered subscription system offers flexible options to meet various needs.

Tier 1: Lite

• Tier 1: Lite is designed for those who need a basic website setup with essential features but without e-commerce capabilities. It includes a set image limit, newsletter tools, and access to homepage features like the Featured Section and Event Calendar, though it lacks the Tip Jar and Store page.

 Tier 2: Standard

• Tier 2: Standard expands on Tier 1: Lite by adding e-commerce functionality, allowing you to sell merchandise and digital music, create discounts, download and coupon codes and utilize newsletter tools. It provides higher limits on images and track uploads and includes all features.

 Tier 3: Unlimited

• Tier 3: Unlimited offers everything in Tier 2 with no content limits, allowing unlimited image storage and track uploads, making it ideal for those seeking maximum flexibility.

You can upgrade or downgrade your subscription tier as needed, with adjustments to your billing. Generally, tier upgrades take effect immediately with a price adjustment. However, if you are on an annual plan and wish to upgrade to a higher tier with a monthly subscription, the change will take effect at the end of your current billing cycle.

We highly recommend upgrading to an annual subscription for the new tier to begin using it immediately. Any unused portion of your current annual subscription will be prorated, and your billing cycle will remain unchanged, enabling you to upgrade with no extra commitment.

This tiered approach ensures you can select a plan that fits your current requirements and scale up as your needs grow.

If you need more detailed information about our tiers, visit noiseyard.com/en/pricing.

Tiers at Noiseyard are designed to offer varying levels of features and flexibility to meet the diverse needs of musicians and bands. Here’s a breakdown of how they work:

1. Choosing your Tier

During the setup phase, we will recommend a tier that best suits your needs based on your website requirements. However, you can select whichever tier you like. Keep in mind that you always have the flexibility to upgrade or downgrade your tier.

2. Features by Tier:

• Tier 1: Lite - This tier is designed for those who need a basic website setup with essential features but without e-commerce capabilities. It includes a set image limit, newsletter tools, and access to homepage features like the Featured Section and Event Calendar, though it lacks the Tip Jar and Store page.

• Tier 2: Standard - Tier 2 expands on Tier 1: Lite by adding e-commerce functionality, allowing you to sell merchandise and digital music, create discounts, download and coupon codes and utilize newsletter tools. It provides higher limits on images and track uploads and includes all features.

• Tier 3: Unlimited - Tier 3 offers everything in Tier 2 with no content limits, allowing unlimited image storage and track uploads, making it ideal for those seeking maximum flexibility.

3. Tier Changes:

• You can adjust your tier based on your evolving needs. Generally, if you upgrade, the new tier’s price adjustment applies immediately. However, in some cases, you might need to wait until the next billing period for the changes to take full effect.

• If you are on an annual plan and wish to upgrade to a higher tier with a monthly subscription, the change will take effect at the end of your current billing cycle. We highly recommend upgrading to an annual subscription for the new tier to begin using it immediately. Any unused portion of your current annual subscription will be prorated, and your billing cycle will remain unchanged, enabling you to upgrade with no extra commitment.

By understanding the features and flexibility of each tier, you can select the plan that best aligns with your needs and scale your website as your musical career grows.

If you need more detailed information about our tiers, visit noiseyard.com/en/pricing.

It’s very easy!

If your website is live and you are in the 30-days trial period, follow these steps to end your trial phase:

1. You should see a Get Custom Domain Name button in your app bar. Click on this button.

2. A modal will appear. Read the information displayed in the modal carefully.

3. Press “End Trial & Choose Domain Name” button to confirm your decision. Keep in mind that this action will end your free trial.

You will be navigated to Choose a new custom domain name page.

To register a new domain, follow these steps:

1. Enter your desired domain name, including the preferred domain extension. Your options for extension are: .com, .net, .org, .name

2. Click “Check Availability” button.

3. If the custom domain you entered is unavailable, a message saying "Domain name is not available" will appear. Please try different options until you find an available domain.

   If the domain name is available, you will see a message stating "Domain name is available!"

4. Make sure there aren’t any typos in your domain name.

5. Once you are ready, click on “Confirm domain name” button from the top-right of screen.

6. Confirm your selection by clicking “Confirm domain name” from the modal.

Your domain name will be registered and connected to your Noiseyard website. These changes may take up to 24 hours to take effect, though typically they happen much faster.



To connect a domain you already own:

1. Click on “Already have a domain name? →” button from Choose a new custom domain name page.

2. Enter the domain name you’d like to connect to your Noiseyard website.

3. Make sure you entered the right domain name.

4. Once you are ready, click on “Connect Domain” button.

5. Confirm your selection by clicking “Connect Domain” button from the modal.

6. If you entered an incorrect domain name, you’ll get a “Domain name cannot be found.” message. Please make sure you entered the correct domain name. When you enter the correct domain name, you will see a message stating "We found your domain, but there’s more to do".

7. After receiving the success message, we'll handle the necessary changes on our end to connect your domain. You'll then need to make additional changes to ensure the connection is successful. You will see the instructions on how to redirect your nameservers in the current page you've been navigated to. This step is essential for successfully connecting your domain.

   Please follow the steps provided on this page:

8. Visit your current domain registrar's website and login to your account.

9. Update the domain nameservers to point to Noiseyard by entering the following nameservers in your domain settings:

   • ns1.noiseyard.com

   • ns2.noiseyard.com

   • ns3.noiseyard.com

If you need more help, here’s how to change your nameservers for most popular domain registrars:

• GoDaddy guide to edit your domain nameservers

• Hostinger guide to edit your domain nameservers

• Namecheap guide to edit your domain nameservers

• Google Domains guide to edit your domain nameservers

• Blue Host guide to edit your domain nameservers

Your domain name will be connected to your Noiseyard website. These changes may take up to 24 hours to take effect, though typically they happen much faster.

Yes, you can definitely change your subscription tier!

Our tiered approach is designed to be flexible, so you can upgrade or downgrade your plan based on your evolving needs. After the setup phase, we’ll recommend the tier that best fits your requirements. However, you always have the option to adjust your tier as needed, with billing and access reflecting your new plan.

For detailed information on how Tiers work, and to understand the process of switching tiers, please refer to the following articles:

• Can you tell me about the Tiers?

• How do Tiers work?

• Can I switch to a different Tier immediately?

Please note that in some cases, a tier change might only take effect at the start of your next billing period. For more details on this, check out Can I switch to a different Tier immediately?

If you need more detailed information about our tiers, visit noiseyard.com/en/pricing.

To learn what Tier you are at the moment:

1. Visit your Control Panel.

2. At the right part of the page is your Insights. Here you can see your current Tier, as well as your website’s image and minute count along with other important reminders.

Please note that:

• Image and minute counts are different for each Tier. We will suggest you the Tier best fit to your needs after the Setup. But don’t worry, Tiers are flexible. You can always upgrade or downgrade your Tier according to your needs. To learn more about our Tiers, please visit: How do Tiers work?

To see your Tier information in more detail:

1. Visit your Control Panel.

2. Click “Your Plan & Payment” button at the bottom-right of the page.

3. Here you can see the details of the Tier you are currently on.

To change your Tier:

1. Visit your Control Panel.

2. Click “Your Plan & Payment” button at the bottom-right of the page

3. Here you can see what Tier you are currently on, and your options for different Tiers. Decide on what Tier you’d like to start using and click “Change to Tier…” button.

4. Carefully read the information displayed in the modal, and if you are sure about changing your Tier, press “Proceed to change” button.

5. Choose your subscription type from the next modal. Please carefully read the information displayed in the modal.

6. Press “Confirm Tier Change” button to confirm the change.

Please note that:

• Refer to Can I switch to a different Tier immediately? to prevent any potential inconveniences.

• If you are not seeing a “Change to Tier” button for the Tier you’d ilke to switch to, there might be several reasons:

  1. You are exceeding the image count of the Tier you are trying to select. You can delete unused images using Image Manager, if possible, to fit your desired Tier's limitations. You can monitor current image count of your musician website in Insights section in the Control Panel. For details, refer to: Where can I monitor the current image/minute count of my website?

  2. You are exceeding the minute count of the Tier you are trying to select. You can delete some of your tracks, if possible, to fit your desired Tier's limitations. You can monitor current minute count of your musician website in Insights section in the Control Panel. For details, refer to: Where can I monitor the current image/minute count of my website?

  3. You are exceeding both image and minute count of the Tier you are trying to select. You can delete unused images using Image Manager and delete some of your tracks, if possible, to fit your desired Tier's limitations. To learn about Tier limitations, please visit https://noiseyard.com/en/pricing or Can you tell me about the Tiers?

Please note that:

• The price difference resulting from your Tier upgrade will be deducted from your next payment for the new Tier. Since refunds are not provided, any remaining amount will be applied towards your subsequent payment.

• In some cases, the tier change might take effect at the start of your next billing period. Refer to Can I switch to a different Tier immediately? for detailed information.

Yes, you can switch to a different tier immediately. However, in some cases, you might need to wait until the next billing period for the changes to take full effect.

When upgrading, the new tier’s price adjustment typically applies immediately.

However, if you are on an annual plan and wish to upgrade to a higher tier with a monthly subscription, the change will take effect at the end of your current billing cycle.

We highly recommend upgrading to an annual subscription for the new tier to begin using it immediately. Any unused portion of your current annual subscription will be prorated, and your billing cycle will remain unchanged, enabling you to upgrade with no extra commitment.

You can review the table below to determine if your tier change will be effective immediately or if you'll need to wait until the end of your current billing cycle to start using your new tier in the next billing period.

If you need more detailed information about our tiers, visit noiseyard.com/en/pricing.

Yes, you can!

Once you start your subscription, you'll enter a 30-day free trial period. During this time, we'll provide you with a generic domain name which will look like this: myproject.noiseyard.com.

When your trial period ends, you’ll be gifted a custom domain name of your choice. You have options of selecting a new domain name or connecting one that you already own.

If you prefer, you can bypass the free trial and immediately register or connect a custom domain to your website. For instructions on how to skip the trial and choose your custom domain right away, please refer to: How can I skip the trial period and choose a custom domain right away?

When you register a new custom domain through Noiseyard, we will manage the domain on your behalf. Think of it as being in our expert hands. We’ll handle all the necessary configurations, including setting up automatic payment subscriptions and ensuring annual renewals, so you don’t have to worry about a thing.

After the initial 60-day period, you have the option to transfer ownership of the domain to yourself at any time. To start the transfer process, simply contact our support team and request the domain transfer.

Yes, you can! It's a fairly easy process to direct your existing domain name.

Once your website goes live and the first month trial period ends, you can add your existing domain to your website. To learn how to do this, refer to: How to connect a domain name I already own to my Noiseyard website?

To update your payment method:

1. Visit your Control Panel.

2. Click “Your Plan & Payment” button at the bottom-right of the page.

3. Click “Add Payment Method” under Payment Methods section.

4. Enter the information for the new payment method you’d like to add.

5. Click “Save” at the bottom-right of the modal.

Your new payment method will be added.

To change your e-mail address:

1. Visit your Control Panel.

2. Click “Account Settings” button at the bottom-right of the page.

3. Enter the new email address in the “E-mail address” field.

4. Click “Save” at the bottom-right of the Edit Section.

5. Enter the confirmation code we've sent to your new e-mail.

6. Click on "Verify Code".

Your e-mail will be updated.

-OR-

1. Click the “User Icon” at the top right corner of the navigation bar.

2. Select “Account Settings” from the dropdown menu.

3. Enter the new email address in the “E-mail address” field.

4. Click “Save” at the bottom-right of the Edit Section.

5. Enter the confirmation code we've sent to your new e-mail.

6. Click on "Verify Code".

Your e-mail will be updated.

To change your account password:

1. Visit your Control Panel.

2. Click “Account Settings” button at the bottom-right of the page

3. Select "Password Settings" from Selected Content dropdown menu.

4. Enter your current password, followed by your new password and then confirm the new password once more.

5. Click “Save” at the bottom-right of the Edit Section.

Your password will be updated.

-OR-

1. Click the “User Icon” at the top right corner of the navigation bar

2. Select “Account Settings” from the dropdown menu

3. Select "Password Settings" from Selected Content dropdown menu.

4. Enter your current password, followed by your new password and then confirm the new password once more.

5. Click “Save” at the bottom-right of the Edit Section.

Your password will be updated.

1. If you are currently logged in to your account, plase log out.

2. Go to the sign in page at https://noiseyard.com/sign-in

3. Click on “Forgot my password”.

4. Enter the e-mail address associated with your Noiseyard account.

5. Go to your e-mail and open our password reset mail.

6. Click on the password reset link.

7. Enter your new password for your Noiseyard account and click “Set New Password” to confirm.

You can sign-in to your account with your new password.

To update your profile information:

1. Visit your Control Panel.

2. Click “Account Settings” button at the bottom-right of the page

3. Make sure "Profile Settings" is selected in the Selected Content dropdown menu.

4. Update the information you’d like.

5. Click “Save” at the bottom-right of the Edit Section.

-OR-

1. Click the “User Icon” at the top right corner of the navigation bar

2. Select “Account Settings” from the dropdown menu

3. Make sure "Profile Settings" is selected in the Selected Content dropdown menu.

4. Update the information you’d like.

5. Click “Save” at the bottom-right of the Edit Section.

If you are in the Setup Phase of your musician website, this means your website is not live at the moment.

Please note that:

• When you are signed in, if you see a “Go Live” button at the top right of the navigation bar, this means you weren’t assigned a Tier, and your website is currently offline. To make your musician website online and visitable by your fans, please refer to: How to make my musician website live?

If you concluded the Setup Phase and were assigned a Tier, you are officially one of the many talented artists on Noiseyard and your musician website is live!

To visit your website:

1. Click on “View Site” from the navigation bar from any of the user pages. Your website will open in another tab.

To monitor the current image/minute count of your musician website:

1. Visit your Control Panel.

2. At the right part of the page is your Insights. Here you can see your current Tier, as well as your website’s image and minute count along with other important reminders.

Please note that:

• Image and minute counts are different for each Tier. We will suggest you the Tier best fit to your needs after the Setup. But don’t worry, Tiers are flexible. You can always upgrade or downgrade your Tier according to your needs. To learn more about our Tiers, please visit: How do Tiers work?

To see your Tier information in more detail:

1. Visit your Control Panel.

2. Click “Your Plan & Payment” button at the bottom-right of the page

3. Here you can see the details of the Tier you are currently on.

Sadly, it is not possible. We work with website templates in Noiseyard, and uploading custom-made websites are not supported. However, we have many excellent templates to choose from, whether you are a solo musician, a band or a DJ!

Visit https://noiseyard.com/en/templates to browse through our collection and choose the template best reflects your sound!